Relocation service

Basic Service

1. Questionnaire Evaluation
– Prompt identification of specific family needs
– Tailor-made personalized schedule & itinerary
– One-on-one regular pre-move contact with personal Yellow Move Consultant

2. General Information
– Interactive, organizational folder
– Cultural information for newcomers
– City map with highlighted job, school, shopping and residential areas
– Immunization and medical information (doctor/dentist/specialist)
– School system and registration requirements
– Transportation systems and maps
– List of all required documentation for government purposes, etc

3. Welcome Service
– Arranging hotel reservations
– Arranging airport welcome, pick-up and transfer

4. General Orientation
– Cultural overview
– Tour of intended city of residence, covering schools, workplace and shopping

5. House Hunting Assistance (rental properties)
– Identify special family requirements and available resources – how to proceed
– Review of selected suburbs and community areas
– Preview of selected properties to prepare shortlist
– Accompany visits of selected properties (shortlist with a max. of 12)
– Assistance with lease agreement negotiations

6. Subscriber Assistance Services
– Gas
– Electricity
– Water
– Telephone
– Television
– Internet
– Parking permit

7. Extended “Quick Answer” Service
Assistance by e-mail for any problem which may occur. This service is available for three months from the date of arrival, during normal working hours.

Extra service

1. School Information and Registration
– Provide transportation to visit selected schools
– Provide registration forms and filing assistance
– Assist in finding baby-sitters/childcare

2. Practical Assistance
– Introduction to shops, supermarkets, post office, laundries, etc., within the selected area
– Practical information and introduction to cultural activities (art courses, language schools, clubs, churches) and sports (golf, aerobic, tennis) in your selected residence area
– Practical information about banking system and money matters
– Pets, documentation and vets
– Food/restaurants

3. Settling-in Assistance
– Taking care that agreements are observed
– Control on completion of the house and agreements
– Checking inventory
– Arranging family doctor
– Arranging dentist
– Registration at the local Town Hall
– Obtaining EU-sticker at IND for EU-citizens
– Obtaining a Sofi/BSN-number
– Assistance with opening a bank account
– Assistance with customs paperwork for importing household goods

4. Set-up with an experienced Insurance/Tax Advisors
– Needed insurances and policies
– 30% ruling
– Taxes on property, garbage & drain, radio and television, etc.
– Child benefit

5. Work Permit or Residence Permit
– Provide information about procedures and required documentation in the country of residence and Europe
– Provide assistance during administrative processing

6. Switching Driver’s Licence through 30 % tax benefit ruling
– Inform when 30 % tax benefit ruling has been approved
– Arrange an appointment with the local town hall for this purpose

7. Automobile Purchase & Registration
– Provide information on car purchase regulations in country of residence
– Assist with filing the necessary registration forms
– Explain insurance regulations and provide list of insurance agents

8. Arranging Language Lessons € 250,–
– Private and group instructors
– Certified translators available for all required documentation

9. In-House Cultural Training Seminars
– How to handle culture shock, manage move-related stress and use it to the family’s advantage
– Arranging career guidance for spouse